Faculty FAQs

24/7 support from the ASU Experience Center

The ASU Experience Center is open 24/7, 365 days a year. If you have questions or need support, get in touch now.

The following answers are based on commonly asked questions by faculty members regarding technologies available while teaching via ASU Sync. Because some of these technologies may be unfamiliar to you, we have included the following descriptions that we encourage you to read to familiarize yourself with the tools.

Teaching Technology Descriptions



Zoom is a collaborative video conferencing tool. Zoom provides one consistent enterprise experience, providing online meetings, webinars, virtual conference rooms, and the next generation of voice and phone systems. Zoom simply and easily allows ASU students, faculty, and staff to collaborate, bringing flawless video, clear audio, and instant screen-sharing to potentially frustrating virtual meetings.


  • Zoom allows full broadcasting so that users can see the presenter, not just hear them or see slides.
  • Zoom also records all of the videos from multiple presenters and attendees.
  • Instructors can use Zoom to conduct virtual office hours where Students can join Zoom meetings in Canvas.
  • Explains concepts with a virtual white board and annotation.
  • Enables small group collaboration with break out rooms.
  • Captures student feedback with polling.
  • Allow facilitation of discussion through a chat.
  • Records presentations.


ASU Zoom Support website



Slack is an ASU licensed, enterprise-wide instant messaging tool that enables real-time communications and connections for collaborating, content sharing, learning, and more.  It can be used within a course as a work space for the whole class or groups within the class. Channels can be created  based on teams, projects, or even office locations. Members of a work space or organization can join and leave channels as needed.


  • Slack enables real-time communication that complements email and excels in group communication.
  • Slack is an all-encompassing application - thousands of productivity apps are integrated to enable stakeholders to send and receive messages, schedule, or initiate instant meetings, and polls.
  • Slack is a searchable platform
  • ASU offers training resources for and technical support if needed
  • Slack provides students with a deeper sense of connection to the ASU community and an easier path to accessing resources and support.


ASU Slack Support website

Google for Education


A free suite of communication and collaboration tools for learning anywhere, anytime, on any device.  Applications include Docs, Slides, Sheets, Drive, Jamboard, Gmail, and Forms.


  • Application suite is integrated with ASU’s authentication infrastructure.  Students already have accounts and can access the tools through MyASU.
  • Tools are affordable for students and likely to be used by them outside the classroom and in their future careers.  
  • Many students will be familiar with Google Apps having already used them in high school or community college.


Google for Education

Google for Education Teacher Center



Yellowdig is a social learning platform and student engagement tool that can be used within the Canvas learning environment. It enables students and instructors to easily share articles, websites, and multimedia that relate to their course content. 


  • Increased student engagement over using Canvas discussion boards
  • “Social media” UX approach may be more appealing to students
  • A formative assessment approach to evaluating student engagement and learning


ASU Yellowdig Support Information

Ally for Canvas


Ally is a tool for improving the accessibility of course documents. It has two main functions:

  1. Evaluate all documents and images that are uploaded to the course and, for those documents and images which do not comply with accessibility guidelines, lead the instructor through the steps needed to improve the accessibility of the document.
  2. Provide students with multiple formats of the original document so they can select the one that best fits their unique needs.


  • Ally improves the student experience by providing alternative and accessible formats of uploaded course documents.


Ally Overview

Ally for LMS Help for Instructors

Ally for ASU Canvas LMS - ASU Knowledge Base

A self-paced interactive tutorial



Screencast-O-Matic is a screencasting and video editing software tool that can be launched directly from a browser. The software has been widely used in the education sector to support video creation for classrooms online or in-person, bi-directional student assessments, lecture capture, and student video assignments.


  • Film videos to be able to share class content on the web with students all over the world
  • Easy video and audio recording with advanced editing tools for professional videos
  • Post quick recordings to answer questions outside of class
  • Record your lectures and PowerPoint presentations on your computer, and post them online for the students to watch BEFORE class, so that the class time can be spent in discussion.


Getting Started with Screencast-O-Matic
Screencast-O-Matic tutorials
Additional resources



MediaAMP is ASU’s centrally supported video and audio management and delivery system. The service enables faculty and staff to upload, manage, and deliver audio and video content in support of University initiatives, including teaching and learning activities, promotional messaging and sponsored projects.


  • Host all of your important video and audio content all in one place
  • Integrated into Canvas for easy uploading and content management


ASU support website

ASU Library Reading Lists


Reading Lists are a service integrated with Canvas that enables the linking and managing course materials like books, videos, articles, publications, personal content and external website links. Reading Lists are curated to make course materials readily accessible  for students inside Canvas. ASU Library Reading Lists make it easy and engaging to create, access, and manage course reading lists. Instructors can build, maintain, and share resource lists that include all material types, librarians can provide  resources more efficiently and scale up to support more courses, and students can access all course materials in one


  • Reading lists can be reused from term to term
  • Instructors can easily search for, add, edit and delete content from Reading Lists
  • Readings lists provide stable access through renewed and licensed library content
  • Student engagement with the materials can be tracked through analytics
  • Instructors, Course Designers and librarians can collaboratively create and process reading lists for students
  • Instructors can associate reading lists to multiple courses 


ASU Library Support Document



Turnitin is a plagiarism checker applied to ASU Canvas in order to prevent academic dishonesty among student submissions. Instructors enable the tool on an assignment, then it scans the students' submitted work and flags the instructor if any part of the document is suspected to be plagiarized. The Originality Report highlights any problem areas and can be used to determine if a  match is acceptable or not.


  • Educates students on identifying and acknowledging other authors’ work
  • Educates students on correct referencing  and quoting techniques
  • Detects if students have plagiarized in part or in full
  • Compares against other institutions’ submissions
  • Instructors may exclude sources that are not considered plagiarism (eg. bibliography quotations and small sources).


How to use Turnitin in Canvas

iClicker Reef


iClicker is a student response system which enables Instructors to assess student knowledge, provide immediate and ongoing feedback; and encourage students to participate through questions and answers during class. iClicker Reef, is optimized and designed for mobile devices, allowing students to respond to polling questions using any smart device with a web browser or through an iOS or Android app.


  • Great tool for increasing active learning in your course
  • It’s simple to create quizzes, either in advance of class, or on the spot
  • No hardware required.  Students can install the app on their phone or access it through a web browser.
  • Can be used for formative assessment activities
  • Polling sessions are accessible afterwards for a refresher or revision
  • Faculty can export grades to a spreadsheet


Technology FAQs

What Zoom link will my student use to attend class?

Students access the Zoom link for each course by signing into MyASU and clicking the “Attend via Sync” button on their schedule. By default, this button will link to the the instructor’s Zoom PMI (Personal Meeting ID). This link can be modified to use a different Zoom meeting by following these instructions.

Will Yellowdig be provided university-wide this fall?

Yes, Yellowdig is now available to all faculty members at the unviersity. This ASU Yellowdig KnowledgeBase article will get you started.

Will RPNow be provided university-wide this fall?

Access to RPNow is course dependent. Read this guide to select which is best for you: https://docs.google.com/document/d/1N4BY32wkYnLhx0mkn2evFPfGYwQNdNoCnYy8_W0zVT0/edit?usp=sharing

Will Respondus still be available university-wide in the fall?

Yes, Respondus will still be available university-wide in the fall.

Is RPNow better than Respondus?

While both are proctoring tools, they are used under different circumstances. This guide can help you select which is best for you: https://docs.google.com/document/d/1N4BY32wkYnLhx0mkn2evFPfGYwQNdNoCnYy8_W0zVT0/edit?usp=sharing

Will Playposit be provided university-wide this fall?

Playposit is currently being pursued. An announcement will be made when the technology is available.

Is ASU no longer providing TurningPoint? If we can't use TurningPoint, what do you recommend we use instead?

TurningPoint is being replaced at ASU. The new software, which will be announced soon, will be available for any course beginning in the Fall semester."

Do we have a technology similar to mashme.io available to us? If not, could we?

No. The Learning Futures Collaboratory is exploring immersive learning solutions. Check their website for future announcements and to learn more about activities in this area.

Will ASU pay for "Poll Everywhere" for faculty members?

A new student response system will be available for the fall semester. An annoucement will be coming soon.

Can you please send me a list of technologies that will be available to me in the fall as soon as possible?

See the faculty tool kit on the ASU Sync website for more information.

Will there be training on how to use the new technology in the classrooms?

Yes, a calendar listing training classes is available on the ASU Sync faculty toolkit website. In addition, the site has links to self-paced tutorials and other information resources.

Will Zoom be installed on computers in lab rooms?

Labs will use a portable Zoom streaming solution. For more information about Zoom Classroom technology, please view this presentation.

Can I use the classroom projector to show the Zoom whiteboard to the in-class students?

Yes, you will be able to project your Zoom whiteboard.

What classroom equipment can I use (projector, board, etc.)?

Here is an overview of what will be in place in each Sync classroom variation: https://docs.google.com/presentation/d/1DJ-TzzVYPKta8aMybTUBla1K1BKK8gUT3RxanklhmzM/edit?usp=sharing

How can we create a class with more interaction for international students or those in a different time zone who must attend classes asynchronously and watch recorded lectures?

We have created a document which may help. Strategies for Remote Teaching Across Time Zones.

With the live classroom and ASU Sync, will support be available for setup and recording of the class through Zoom (or other software)?

Yes, a complete list of supported Zoom classrooms is available for your review.

Will contingent faculty be required to provide their own technology?

Please reach out to your chair, director or program supervisor for options.

How will we know what kind of technology is provided in the classroom in which we will be teaching?

Identify your assigned classroom on the list of Zoom-capable classrooms, then review this presentation for a definition of classroom Zoom technology options.

What recommendations are there for faculty members who are looking to design an ASU Sync experience that is as universal as possible?

To support ASU’s continued efforts to improve learning for all students, personalized professional learning opportunities are available to enhance remote teaching through ASU Sync. These resources provide faculty support through organizing and customizing professional learning based on pedagogical interests, level of technology experience and subject matter to meet the specific needs of the students. Sync workshops, technology training webinars, teaching and learning webinars, and virtual office hours with instructional designers are available. For details see: https://provost.asu.edu/sync/faculty

Does the university have the bandwidth for all of these Zoom classes?


Will a student or staff member be available to monitor the chat, assist with classroom facilitation and provide technical support for all classes delivered through Zoom?

Support for technical issues can be obtained by contacting the ASU Experience Center. For in classroom assistance with class management, please reach out to your chair, director or program supervisor.

How can we do a poll that includes both remote students and in-person students at the same time?

Zoom polling or Slack polling options can be used. However, the in-person students will need to have access to the software you chose on their personal devices in order to participate.

Will the cameras being installed in classrooms enable me to view the class if I am teaching from an off-site location?

It depends on the classroom in which your course is scheduled. Identify your assigned classroom on the list of Zoom-capable classrooms. Classroom type "A" has technology built in to enable remote viewing of the audience. Classroom type "C" can be reconfigured to enable audience viewing. Please review this presentation for a definition of Zoom classroom technology options.

Will laptops be provided to students again?

If a student is not able to personally finance the equipment you require to attend class via ASU Sync, ASU has a laptop and Wi-Fi hotspot checkout program available through the ASU Library.

How can I enable in-person and remote undergraduates' interactions with each other without the use of laptops?

Strategies for student interaction and group work are available on the Sync faculty toolkit website.

Will Zoom polling work with some students being remote and others being in-person during a class?

Yes, as long as students have access to the Zoom room.

Are course contents and lectures copyrighted materials? If yes, how do we deal with streaming classes online?

The ASU Library has created a site for copyright resources.

How can I record my class for international students or those in a different time zone who must attend class asynchronously and watch recorded lectures?

Zoom sessions may be recorded and the playback link can be embedded in your Canvas course for students to view. Recordings stored in Zoom are available for 120 days. They can also be be downloaded and saved to your desktop, or a more permanent storage and delivery streaming solution such as ASU's MediaAMP platform.

Can the university provide funding for me to purchase a new teaching computer?

Please reach out to your chair, director or program supervisor for options.

24/7 support from the ASU Experience Center

The ASU Experience Center is open 24/7, 365 days a year. If you have questions or need support, get in touch now.